Customer Service Manager - State Farm Agent Team Member
Full Time • Shoreline, WA
Benefits:
- Bonus based on performance
- Free food & snacks
- Opportunity for advancement
- Paid time off
- Signing bonus
- Training & development
ROLE DESCRIPTION:
As a Customer Service Manager - State Farm Agent Team Member with Bruce Strothers - State Farm Agent, I will pay you at least $21.50 per hour to learn a career (not a job, a career). I will teach you how to generate the kind of exceptional customer experiences that proves what my Team has built for nearly seven years (per our Google Reviews). Your positive mental attitude, repetitions and putting in the time shall always empowers you to become an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other Agency co-workers, and anticipate the needs of our community members we support.
We look forward to connecting with you if you are customer-focused, consistent and have positive energy. We anticipate superb internal growth opportunities for especially driven and sales-minded candidates. We will also consider "career changer" candidates who want to work with us Part-Time at first to see if this is a good career (not a job, a career). Oh, and yes, everything in this job positing is 100% true--take it from an attorney :) Thank you! BELMS
RESPONSIBILITIES:
RESPONSIBILITIES:
- Oversee Customer service obligations and daily operations.
- Develop and implement customer service policies and procedures.
- Handle escalated customer complaints and issues.
- Train and mentor sales representatives.
QUALIFICATIONS:
- 3+ years of experience in customer service, preferably with 2+ years in a managerial role.
- Leadership and organizational skills.
- Communication and problem-solving abilities.
- Ability to drive to Shoreline, WA (or Wallingford, WA) Monday through Friday, from 9 am to 5 pm
Compensation: $45,017.17 - $65,017.17 per year
My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Shoreline, WA and help customers with their insurance and financial services needs, including:
- Auto insurance
- Home insurance
- Life insurance
- Retirement planning
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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Make a difference in your community every day
Gain confidence and grow your career
Earn benefits and rewards that are second to none